Kelvin Gathiru Kagwi

Led data analysis and system development for the Boma project, providing critical insights for budgetary and policy optimization.

• Analyzed complex datasets using advanced statistical techniques to identify critical trends and patterns, generating comprehensive reports that informed strategic decisions.
• Developed and implemented robust data collection systems and databases, ensuring data integrity and enhancing accessibility for advanced analytics.
• Collaborated with management to prioritize critical business intelligence needs, delivering key budgetary information and insights to House Committees for informed resource allocation.
• Identified and defined opportunities for process improvement, optimizing data workflows and enhancing operational efficiency within the project.
• Guided the assessment of County Government Policy Options, providing data-driven insights on resource mobilization, allocation, and utilization to enhance public sector effectiveness.

Managed customer accounts and debt collection for Tenspot Kenya Limited, enhancing payment rates and fostering client loyalty through effective communication and sales.

• Negotiated payment options with customers, consistently securing prompt loan repayments and optimizing collection efficiency.
• Managed customer interactions and feedback within the OKash Bi System Collection Module, ensuring accurate data capture and streamlined communication.
• Successfully cross-sold and up-sold company products and services, contributing to increased revenue and enhanced customer lifetime value.
• Maintained high levels of customer satisfaction and loyalty during sensitive collection processes through diligent and professional communication.
• Educated customers on lending best practices and repayment strategies, empowering them to manage their finances effectively.

Conducted comprehensive research and data analysis for the Kenya National Bureau of Statistics, contributing to national statistical reports and policy assessments.

• Developed comprehensive research protocols and designed surveys, questionnaires, and tests to ensure methodological rigor and high-quality data collection.
• Validated and edited data elements, ensuring the accuracy, reliability, and integrity of large datasets for national statistical reports.
• Modified, tested, verified, and analyzed complex research data, contributing to robust statistical findings and informed policy recommendations.
• Prepared statistically representative samples for analysis by various instrumentation, facilitating accurate data interpretation.
• Authored detailed research manuscripts and presentations, effectively communicating complex economic and statistical findings to diverse stakeholders.